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Contact Us
Have a question or need help? Reach out to the Citadel Property Group team using any of the methods below.
Phone
Contact number provided in your lease
For urgent matters during business hours.
Location
Ontario, Canada
Serving tenants across Ontario.
Business Hours
Monday – Friday, 9:00 AM – 5:00 PM
Responses within 1 business day for non-urgent requests.
Preferred Method: Use the Portal
For the fastest response, we recommend submitting your request through the Tenant Help Portal. Browse the categories on the home page, find the topic that matches your situation, and click the submit button. This ensures your request is logged, tracked, and routed to the right person.