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Citadel Property GroupTenant Help Portal

Modern residential building

Welcome to Your
Tenant Help Portal

Find answers, understand your rights, and submit requests — all in one place. Browse the categories below to get started.

Browse Topics Emergency Info

How Can We Help?

Select a category below to learn more or submit a request to your property management team.

Understanding Your Tenancy

Learn the basics of renting in Ontario — leases, notices, deposits, and your rights as a tenant.

10 topics|2 with submit

Notices & Forms

Understand the official notices you may receive and what they mean for your tenancy.

9 topics|7 with submit

Move-In & Move-Out

Everything about moving in, moving out, and the transition process.

20 topics|13 with submit

Rent & Deposits

Rent payments, deposits, arrears, increases, and financial questions.

32 topics|12 with submit

Maintenance & Repairs

Report issues, understand repair timelines, and learn about your maintenance rights.

19 topics|4 with submit

Neighbors & Noise

Dealing with noise, disputes, and neighbor-related concerns in your building.

15 topics|14 with submit

Pets

Pet-related policies, complaints, and responsibilities in your building.

4 topics|4 with submit

Privacy & Inspections

Your rights regarding entry, inspections, and privacy in your rental unit.

6 topics|0 with submit

Utilities & Billing

Utility charges, billing disputes, and what is included in your rent.

8 topics|4 with submit

Building Rules & Amenities

Common area rules, shared amenities, and building-wide policies.

3 topics|2 with submit

Need to Submit a Request?

Browse any category above, find the topic that matches your situation, and click the submit button. Your request will be logged and tracked by our team.